Works Scheduler - Reed : Job Details

Our client is seeking a Coordinator to join their dynamic team. This role involves coordinating a team of engineers, ensuring that all jobs are planned, scheduled, and executed efficiently. The ideal candidate will have a background in the reactive repair industry or scheduling and possess strong organisational and communication skills.Day-to-day of the role:

• Coordinate and schedule engineering works on our internal system, according to requirements.
• Prioritise urgent and important jobs to ensure they are completed within specified timelines.
• Purchase materials for jobs and organise necessary access arrangements.
• Validate each job to ensure all relevant information is included, such as locations, access codes, and contact details.
• Liaise with engineers daily to discuss job details and updates.
• Provide updates and recommendations to clients and maintain both client and internal databases.
• Follow up on any outstanding works with clients and handle administrative duties within the team.
• Update clients' and internal databases/portals as a daily task.

Required Skills & Qualifications:

• Excellent customer service skills, both written and verbal, as the role involves frequent liaison with clients and customer service teams via email and telephone.
• Some knowledge or background in the reactive repair industry.
• Proficient in phone communication with good command of English.
• Ability to learn new skills quickly and adapt to emergency situations.
• Strong organisational skills, attention to detail, and the ability to work independently once trained.
• Good geographical knowledge.
• Ability to work well under time constraints and customer demands.
• Proficiency in MS Office (Email, Excel, and Word).
• Experience in ordering parts from suppliers and ability to write small quotes as required if preferable but not essential.