Warranty / Service Administrator - Pembrook Resourcing : Job Details

Warranty & Service Administrator - Motor TradeAbout the RoleWe are seeking an organised and detail-focused Warranty & Service Administrator to join our busy aftersales department. This is a key position within the team, responsible for managing warranty claims, service administration, and ensuring accurate records to support the smooth running of the workshop and customer service operations.This role suits someone with excellent administrative skills, a solid understanding of the motor trade, and the ability to work efficiently under pressure.Key ResponsibilitiesProcess and submit manufacturer warranty claims accurately and within set deadlines.Liaise with manufacturers regarding claim approvals, rejections, and follow-ups.Maintain accurate service records, job cards, and invoicing for all completed work.Support the service department with booking, scheduling, and customer communication.Ensure all paperwork is completed in line with manufacturer and company guidelines.Work closely with service advisors, workshop controllers, and technicians to gather required information for claims.Monitor claim progress, report on claim status, and resolve any discrepancies promptly.Maintain compliance with all manufacturer audit requirements.Candidate ProfilePrevious experience in a warranty administration or service administration role within the motor trade.Knowledge of manufacturer warranty systems and processes.Strong attention to detail with excellent organisational skills.Ability to work under pressure and to tight deadlines.Good IT skills, including proficiency in DMS (Dealer Management Systems) and Microsoft Office.Excellent communication skills, both written and verbal.A proactive approach and ability to work as part of a team.BenefitsCompetitive salary £26,000 - £32,000 depending on experience.Manufacturer training and career development opportunities.Supportive team environment.Company pension scheme and other employee benefits.How to ApplyIf you are an experienced Warranty or Service Administrator looking for a new challenge in a professional and friendly dealership environment, please send your CV and cover letter to