Visits Receptionist - The Forward Trust : Job Details

Visits Receptionist

Location: East Riding of Yorkshire

Salary: £21,840 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 15th August 2025

Make a Meaningful Impact Every Day

Are you passionate about supporting families and individuals during challenging times? Do you thrive in a role that blends compassion, organisation, and teamwork? Forward Trust is seeking a dedicated Prison Visits Centre Reception Worker to join our dynamic Connections Team at HMP Millsike.

This is a pivotal role in delivering our core Connections Services, which include:

• Connections Visits
• Family and Relationship Support
• Health, Wellbeing & Substance Misuse Services

As the first point of contact for visitors to the prison, you’ll help create a welcoming and respectful environment, easing the emotional stress of visits while ensuring security and operational efficiency.

Key Responsibilities

• Greet and register visitors, ensuring punctuality and accurate documentation
• Create a calm, supportive reception environment to reduce visitor anxiety
• Provide practical advice, emotional support, and signposting to relevant services
• Collaborate with Family & Relationship Practitioners and external agencies
• Maintain confidentiality and uphold security protocols
• Manage the Visits Helpline and respond to enquiries promptly
• Keep the reception area clean, organised, and stocked with resources
• Serve refreshments and assist with special visits or family events

Partnership & Collaboration

• Work closely with prison security staff to ensure safe and smooth visits
• Support multi-disciplinary team meetings and safeguarding discussions
• Liaise with external agencies to provide holistic support to visitors

Continuous Improvement & Safeguarding

• Collect visitor feedback to improve service delivery
• Monitor visitor flow and report operational issues
• Stay up to date through training and development
• Ensure all activities comply with safeguarding and security policies

Administration & Flexibility

• Maintain accurate visitor logs and incident reports
• Handle calls and enquiries related to visits
• Support a clean, welcoming reception space
• Flexibility required, including evenings and weekends

Why Join Us?

At Forward Trust, we believe in second chances and strong connections. You’ll be part of a team that makes a real difference in the lives of prisoners and their families—offering support, dignity, and hope.

This position will include evening and weekend working

This job is subject to enhanced DBS and Prison Vetting; a start date will not be confirmed until this has been completed

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.