Visitor Experience Officer - National Trust : Job Details

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.

As Dyrham Park is open 7 days a week, the working pattern for this role includes working one in three weekends. While this role is mainly based at Dyrham Park, you will also work at Prior Park Landscape Garden.

Interviews W/C 29th April. 

Working as part of the visitor experience team, you will be based across Dyrham Park and Prior Park Landscape Garden.

Dyrham Park has recently completed a £3.3m transformation of the presentation and interpretation of the house, including the delivery of a new exhibition space, redecoration, conservation, new lighting and new interpretation throughout. In the parkland, Dyrham has also recently opened a new play area and café at Old Lodge, whilst the project to transform the West Garden is ongoing with the new parterre due to be completed in spring 2024.

Over the last two years Prior Park Landscape Garden has undergone major restoration on its historic dams. Built in the mid-1700s, both time and the destructive American signal crayfish had taken their toll on these structures and the dams were in need of major and expert attention. With the construction phase of the project now complete, reflections of the Palladian Bridge can be enjoyed in the middle lake, which has been empty since 2017.

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Dyrham Park and Prior Park Landscape Garden. This might include improving visitor services and facilities, running activities or developing tours, and creating other ways of bringing the place, and its stories, to life for everyone who comes here.

You’ll be sharing with others your love for your work and the place itself. You might be encouraging visitors to take a closer look at artworks or precious objects cared for by the Trust. You will be supervising and supporting volunteers and organising rotas. You will share responsibility for standards of presentation on site, and helping create the best experience possible.

Please also read the full role profile attached to this advert.

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• in tune with the aims and ethos of the National Trust
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.