Visitor Attractions Manager - Heritage Attractions Limited : Job Details

About Us

Land’s End Landmark is part of the Heritage Attractions Group, a family of iconic UK destinations. Sitting at the most south-westerly point of mainland Britain, Land’s End is world-famous for its dramatic landscapes and signpost, attracting hundreds of thousands of visitors every year.

Our mission is simple: to preserve, protect, and promote Britain’s unique landmarks while delivering exceptional visitor experiences.

The Role

We’re looking for an experienced Visitor Attractions Manager to lead the day-to-day operations of our site, covering retail, attractions, catering, and logistics. This is a senior management role, reporting directly to the General Manager, where you’ll inspire and develop your teams to deliver outstanding customer service and maximise performance across all areas.

Key Responsibilities

• Lead, coach, and develop departmental managers and their teams.
• Oversee recruitment, training, scheduling, and HR compliance.
• Drive commercial performance across retail, catering, and attractions.
• Ensure legal and company compliance across all areas of operation.
• Deliver high standards in health, safety, and visitor experience.
• Prepare and manage departmental budgets and purchasing activity.
• Act as Duty Manager on a rota basis, ensuring smooth daily operations.

About You

We’re looking for a people-focused leader with a strong operational background in visitor attractions, hospitality, leisure, or retail. You’ll bring energy, integrity, and a passion for delivering unforgettable visitor experiences.

Essential skills and qualities include:

• Proven management and team leadership experience.
• Strong understanding of budgets, planning, and performance management.
• Excellent communication and interpersonal skills.
• Commitment to outstanding visitor service.
• Ability to remain calm and professional under pressure.

Why Join Us?

• The chance to lead operations at one of Britain’s most iconic destinations.
• A supportive and collaborative management team.
• Opportunities for professional growth and development.
• Staff benefits across the Heritage Attractions Group.