UX Lead - Dechra Pharmaceuticals PLC : Job Details

Dechra are looking to add a UX professional to our Digital team based in Sansaw.

The ideal candidate would play a central role in the planning, development, and ongoing optimisation of customer-facing solutions. Together with a range of stakeholders this person would be able to capture both internal and external needs and translate them into engaging customer experiences.

We are looking for a candidate who is able to develop a global approach to UX design as part of our digital transformation initiative, digitalDechra. The role holder needs to establish a co-creation process to better serve our internal stakeholders' needs.

As a UX champion you will need to develop a 360 understanding of Dechra's customers and communicate new developments and insights to a wide range of stakeholders across the business.

• Build the Customer Experience team together with the UX Designer and Digital Designer.
• Lead on the end-to-end delivery of UX projects working closely with the front-end development and digital engagement teams.
• Grasp full comprehension of our business needs and direction, user goals and pain-points.
• Ensure that the Global Digital team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey; underpinned by KPI metrics.
• Enabling a two-way stream with customer facing teams through - collecting feedback from customer facing teams to derive meaningful insights for improvements.
• Actively roll-out Design Thinking process and methodology across the organisation.
• Create a customer-centric culture guiding the marketing and sales teams to align with the larger CX initiatives.
• Proactively ensure that the voice of the customer is heard across the business to drive key business decisions and improvements.
• Responsibility for own personal health and safety.

• Knowledge of UX management approaches and methodologies used in marketing and sales, preferably in a B2B environment.
• Degree level in UX design, marketing or business management or a relevant qualification.
• Excellent communication and presentation skills.
• The ability to translate customer needs into engaging customer experiences.
• Excellent project management skills.
• A good understanding of design thinking and/or co-creation processes.
• Ability to collect customer data from different sources, to analyse it using analytics tools and to convert data into insights to identify opportunities.
• Personable, the ideal candidate will have touchpoints across the marketing teams and key stakeholders.
• Excellent self-motivating and relationship skills.
• A flexible approach, able to cope with a constantly changing environment and priorities, work under pressure and handle variable workloads.
• Experience in a CX/UX design role.
• Hands-on Customer Journey and User Journey planning & delivery and end-to-end execution of customer experiences.
• Ability to work in a matrix environment, deliver complex ambiguous objectives.
• A good understanding of Web design.
• A good understanding of UX best practices.