Utilities Manager - Reed : Job Details

• Annual Salary: Competitive (depending on experience)
• Location: North London
• Job Type: Full-time

Join a leading organisation dedicated to improving the lives of vulnerable people across the UK by providing safe, suitable homes and vital services. We are looking for a Utilities Manager to lead our Utilities and Council Tax team, ensuring efficient setup and administration of utility and council tax accounts across our housing portfolio.

• Manage the day-to-day operations of the Utilities & Council Tax Department.
• Lead a team responsible for setting up and managing utility and council tax accounts.
• Act as the first point of contact for all team queries relating to utilities and council tax.
• Ensure that departmental processes are followed and continuously improved for efficiency and compliance.
• Secure and manage utility and council tax accounts for all properties.
• Liaise with local authorities and utility providers to set up, amend, or close accounts.
• Monitor pre-payment meters to ensure consistent levels of credit are maintained.
• Manage landlord-owned sub-meters and support tenants with access and top-up knowledge.
• Ensure continuity of supply across the portfolio by working with utility providers and internal maintenance teams.
• Research and secure the most competitive energy prices and contracts.
• Build and maintain professional relationships with suppliers and local councils.
• Ensure all utility and council tax invoices are checked thoroughly against contract terms and signed off appropriately.
• Reconcile company credit cards used for utility payments and coordinate with accounts to ensure all receipts are submitted.
• Work closely with the Accounts Payable team to ensure accurate billing and record-keeping.
• Provide monthly departmental cash flow forecasts and cost-per-property analysis.
• Respond to billing or payment-related queries from internal and external stakeholders.
• Deliver quarterly performance updates and departmental reports to senior leadership.
• Stay current on energy legislation, welfare rights, and government assistance schemes.
• Ensure all work complies with policies, data protection laws, and energy regulations.
• Manage and resolve any gas leaks, meter disconnections, or emergency issues.
• Effectively respond to resident or client complaints, maintaining a high standard of customer service.
• Provide clear and timely written and verbal communication to residents, clients, and senior leaders.
• Collaborate with other managers and departments to resolve operational issues quickly and effectively.
• Support sustainability goals and energy efficiency initiatives in line with the company’s broader objectives.

• Experience managing utilities and council tax in a housing or property environment
• Strong understanding of energy markets, legislation, and welfare support related to utilities
• Proven team leadership skills with the ability to manage competing deadlines under pressure
• Excellent communication and interpersonal skills
• High proficiency in Microsoft Office packages and working with database systems
• Strong attention to detail and accuracy in record keeping and reporting
• Experience managing a team is essential
• Experience in housing or social property management is ideal but not essential

• 23 days leave, plus bank holidays
• Additional holiday days for long service – up to 28 days
• Private health insurance