Underwriting Operations Analyst - Avencia Consulting : Job Details

About us

Avencia are partnered with a global insurer and member of the Talanx Group who are looking to recruit an Underwriting Operations Analyst.

This is an operational role, suited to someone who enjoys optimising processes, supporting underwriting teams, and delivering operational excellence.

The role

This position sits within the Long Tail hub of the Operations team. The team works closely with Professional Lines, Financial Lines, and Credit & Political Risk Underwriters based in London.

The Underwriting Operations Analyst will provide operational services, including Pre-Bind and Post-Bind support to underwriters.

In addition, the role involves working with the Operations team to refine support provided to underwriting teams and transforming processes to ensure efficiency and high service standards.

This role would suit an individual with prior experience in the insurance industry, with a background or interest in operational work.

Key accountabilities

Underwriting Administration

• Manage the team mailbox and ensure correspondence is handled efficiently
• Transfer underwriting information and correspondence into the document management system where appropriate
• Input data for all policy types and endorsements using the underwriting data entry system on behalf of the team
• Enter data into any relevant team systems
• Ensure timely, efficient and accurate workflow processes are followed from start to finish

Data Quality

• Monitor and review policy data input, ensuring compliance with data quality protocols
• Maintain error rates in line with company standards and expectations

Managing Relationships

• Support the Operations team by delivering high-quality service to the business
• Develop and maintain strong, long-term relationships with underwriters and brokers through excellent service

Risk and Controls

• Ensure all risks comply with regulatory and compliance checks, in line with underwriting guidelines and group policies
• Implement and maintain process controls to ensure accuracy and quality of output

Process Improvement

• Make suggestions for process improvements within your role
• Enhance the effectiveness of services and systems used in the Operations team
• Participate in special underwriting projects where required

Credit Control

• Reconcile and investigate accounting queries, including regular reports and account-specific queries

Reporting

• Support MI and regulatory reporting when required
• Analyse data and prepare reports for underwriters and the wider business

IT

• Develop a strong understanding of IT systems used within the role
• Attend key user groups to remain informed of system changes and provide feedback

Skills & experience

Essential

• Previous experience in an insurance role
• Intermediate MS Office skills (Outlook, Excel)
• A-levels or equivalent (higher qualifications desirable)

Desirable

• Knowledge of the London Market and underwriting practices (desirable)
• Working towards CII or another industry-recognised qualification (desirable)

Benefits

• 28 days annual leave plus bank holidays
• Private medical and dental
• Company pension scheme
• Study support package for CII qualifications