UK & European Operations Coordinator - DivalentineCalver Recruitment Ltd : Job Details

Our client is part of a seven UK based subsidiaries that are involved in the International Transport and Shipping industry. You will be based at a modern office in the centre of Redditch, this is an excellent opportunity to work for Freight Forwarder with an excellent reputation. The position forms part of the existing Operations ream and it requires the jobholder to coordinate the day to day UK and European Road Transport sections and all the related administration. To build relationships with the existing clients and deliver a high standard of customer care at all times. The main day to day duties will be:

• Manage the day to day bookings of European and UK road transport jobs
• Processing where appropriate both export and import customs clearance.
• Raising job files and all of the appropriate paperwork
• Processing jobs through Multifreight software system
• Extensive client liaison to include quotations, follow up, bookings and problem solving
• Extensive supplier liaison to include rate negotiations, bookings and problem solving
• Internal liaison with the Sales Team, assisting with quotations and service information
• Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
• Maximising the gross profit by negotiating with the supplier base
• Pro-actively contacting the existing clients to maximise business potential
• Invoicing jobs on completion
• Populating internal analysis and key statistics
• To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity.

Must have European Freight Forwarding or UK Transport Operations experience and be strong on the customer service side and be confident in rate negotiations and delivering quotes. Must also have good communication skills and be self-motivated and be enthusiastic.