Trainee Service Advisor - Pertemps Bristol Commercial : Job Details

Job Title: Trainee Service AdvisorSalary: £23 - 28K depending on experienceLocation: Kingswood, BristolWorking Hours: 45 hours per week worked within Monday-Friday 07:30-17:30 Saturday 08:00-12:30 (required to work on rotation. Paid at overtime rates)Contract Type: Full-time, PermanentHoliday: 30 days (inclusive of Bank Holidays)Driver Licence Required: YesTraining is provided.The CompanyJoin a longstanding family-run business in Bristol with over 90 years in the car industry, representing top car manufacturers. Enjoy a friendly workplace where your efforts are appreciated, with extensive training and development opportunities fostering growth and expertise. Our client is passionate about both people and cars, values loyalty and hard work while being committed to staff wellbeing. If you seek a rewarding career path, this opportunity could be the perfect fit.The RoleReporting to the Aftersales Manager, you will deliver top-tier satisfaction and maintain strong relationships with both internal and external customers.As the face of the company, your duties include welcoming customers to the service department, ensuring their vehicles meet the Manufacturers Standards of Customer Excellence, organising service bookings, producing quotations, processing payments, and handing over vehicles with a summary of the work done. You will also address and resolve customer queries and complaints, aiming for mutual satisfaction without escalation.Exclusive benefits include:- Cycle to work scheme.- Company vehicle provided*.- Life Assurance (death in service benefit) *.- Colleague Referral Bonus of up to £1,000*.- Exclusive Discounts on New and Used vehicles.- Discount on MOT & Servicing (including your family).- A range of training and leadership development programmes.- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aider.Responsibilities include:- Handle customer inquiries, book vehicles, and record data in the DMS system.- Determine drop-off, collection requirements, and provide quotations.- Review vehicle and customer history for additional work needs.- Input information into the DMS to produce job cards, initiate parts ordering, and maintain accurate documentation.- Welcome customers, assess needs, and communicate requirements clearly.- Verify account status, agree on payment terms, and liaise for additional work approval.- Ensure timely progress of work, confirm vehicle readiness, and handle invoicing and payment.- Promote additional products and handle customer problems, aiming for mutual satisfaction.- Review manufacturer bulletins and marketing programs for promotions.- Liaise with manufacturer or warranty providers for contribution approvals.- Maintain customer records, job cards, and product knowledge.- Ensure compliance with relevant legislation and company quality procedures.- Support the Service Manager with specified tasks and represent the manufacturer brands to the highest standard.Looking for a:- Customer-focused individual committed to delivering exceptional customer care.- Highly organised with the ability to thrive independently in a dynamic environment.- Proficient in processing detailed information while continuously updating product knowledge.- Strong interpersonal and communication skills are essential.- Experience working collaboratively in teams with shared objectives and personal performance goals.If you want an exciting opportunity to work with a successful automotive dealership, click to apply now. Be part of a lively team and start an exciting career journey!