Tour/Travel Advisor - OTE up to 60k! - Reed : Job Details

• Annual Salary: £32,000, rising to £34,000 after a successful 3-month probation OTE is up to 60k
• Location: Hybrid (with options to work from home during specific shifts)
• Job Type: Full-time, 1 week of shifts Monday to Friday 8.30-5.30 and 1 week of shifts 3.00pm-10.30pm (can work from home on this shift) with 2 weekend days a month either Sat/Sun 9-5 (day back in lieu during the week)

We are seeking an experienced Tour/Travel Advisor to join our client a top recruiter in the York area. This role is ideal for someone with a passion for travel and a knack for sales, aiming to deliver world-class customer service and maximise every sales opportunity. The position involves a mix of office and remote work on certain shifts.

• Deliver sales by maximising the conversion rate of telephone enquiries and providing exceptional customer service.
• Build and maintain strong customer relationships to establish loyalty and encourage repeat business.
• Handle both inbound and outbound calls in a professional manner, achieving sales targets.
• Assist visitors in the office by guiding them through the booking process during face-to-face appointments.
• Process orders accurately and promptly without compromising customer experience.
• Promote and upsell premium products and services, supporting marketing initiatives such as special offers.
• Continuously develop professional skills, particularly in areas like communication, brand awareness, and product knowledge.
• Provide feedback and suggestions to management to enhance overall performance and efficiency.
• Perform additional duties as reasonably required within the role.

• Proven experience in a travel/tourism role, meeting deadlines and targets.
• Strong interest and enthusiasm in travel.
• Excellent verbal and written communication skills.
• Proficient in IT, including Microsoft Windows, Office, Outlook, and Explorer.
• Exceptional attention to detail.
• Experience in telephone sales, ideally handling inbound calls.

• Competitive starting salary with potential increase after probation.
• Flexible hybrid working options during certain shifts
• Excellent working location in the city centre with easy public transport links
• Employee discounts
• 33 days holiday inc bank holidays 
• Buy and sell holiday scheme
• Healthcare benefits 
• Enhanced maternity and paternity leave  
• Contributory pension scheme

If this sounds like it could be for you, don’t hesitate in applying!