Ticketing Officer - Val Wade Recruitment : Job Details

Ticketing Officer, Museum, London, Full-time, FTC to August 2025, £26k pro-rata plus benefits

Our client, a historical museum in London, is seeking a Ticketing Officer to join their team. The role will involve admin support and assisting with the day-to-day running of the Ecommerce businesses focussing on the ticketing system, also supporting the team in the development and enhancement of the department.

Responsibilities

• Working with the E-commerce Executive, including providing cover in their absence
• Order Management - managing the status and progressing of orders for online sales
• Process all orders and ensure that all service levels are met partnering with all department through the process
• Content Support and Digital Marketing - assisting with product set-up, online campaign delivery merchandising, creating Search Engine Optimised (SEO) content
• Set up of digital marketing including Customer Relationship Management (CRM) campaigns
• Providing reports for ticketing and the online shop’s sales performance, including financial reconciliation
• Assisting with the management of E-commerce and admission ticketing systems
• Completing the setup and testing of tickets and events on the ticketing system as requested by the Manager
• Monitor and update systems & implement any procedures needed to ensure the accuracy of its data
• Liaising with key stakeholder groups regarding upcoming requirements ensuring deadlines are met
• Assisting with the set-up of event ticketing and providing ongoing support for queries
• Establishing excellent working relationships with the key parties involved with all systems including the IT department, system service providers, events teams, technical staff, Financial Controls, Retail and Admissions
• Maintaining an expert level of own systems knowledge
• Managing admission system accuracy, updating as required, investigating & making corrections
• Maintain the files on the shared directory adhering to policies and procedures
• Working closely with the Manager to ensure key tasks are covered during their absence.
• Work to ensure all commercial opportunities, such as promotions, exhibitions, events, trends, seasonal activity are reacted to and the opportunity for sales maximised
• Assist with implementing changes necessary within the digital transformation
• Producing financial reports detailing the operation of the system and data performance

Desired qualities

• Demonstrable affinity with technology, computing, IT and or systems such as Microsoft Office, databases etc.
• Knowledge and qualification in vocational or specialised field e.g. HND/HND/NVQ4 ideally in Maths, Computer Science, Data Science or IT related field or degree or equivalent work experience
• Diligent and logical, possesses a high standard of financial understanding, with an accurate working style, and underpinned by excellent attention to detail and strong communication skills
• Effective problem solver with good administration and planning skills
• Good commercial acumen and an understanding of what is required to drive net revenues
• Can prioritise and manage time effectively, use initiative and stay calm under pressure
• Can be a team player and can build good working relationships with senior managers and colleagues
• Effective oral and written communication skills

This is a fantastic opportunity to work within a world-renowned museum.

Due to the large number of applications that we receive, only shortlisted applicants will be contacted.

Val Wade Recruitment are actively looking for applicants from underrepresented communities, and pride ourselves as an equal opportunities’ employer and agency