Tenancy Application Processor - Keysafe : Job Details

Job DescriptionKeysafe Tenant Vetting, part of the Connells Group, are looking for Tenancy Application Processors to join our growing team in Grantham, to carrying out tenant referencing in accordance with our company service standards, service level agreements, company policies, directives and statutory rules and regulations in our lettings division.We are looking for customer service/ admin experts who are efficient, customer focused, professional and with a keen eye for detail. The ability to work accurately under pressure is essential in this position. The ideal candidate will be an organised self-starter who also works well as a team.This is a permanent office based role with a salary OTE £24,300 working 37.5 hrs per week Monday-Friday 9am-5:30pm. Bonuses will apply once the probationary period is passed.Key responsibilitiesof an Tenancy Application Processor:

• Process risk assessments on prospective tenants/guarantors in order for the tenant to move in to a rental property
• Verify information given to us by prospective tenants/guarantors
• Provide a clear financial picture of a prospective tenant
• To carry out regulatory checks on new tenants
• Ensure systems are kept up to date with information on ongoing applications
• This role is mainly PC based with telephone work

Skills and experience required as an Tenancy Application Processor:

• Previous Administration and/or customer service experience is essential
• You will need excellent professional communication skills, both written and verbal and the ability to deal confidently with internal and external clients
• You will need superb accuracy and a good eye for detail
• Excellent numeracy skills
• A focus on customer care and providing an excellent user experience
• You will need to be resilient, positive and extremely organised with superb time management skills
• IT Literate (MS Office, Internet and email systems)
• The ability to work independently and as part of a team

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternityEACS04557