Temporary Customer Service Specialist - Michael Page Business Support : Job Details

We are seeking a Temporary Customer Service Specialist to provide exceptional support to clients within the industrial/manufacturing sector. This role in Ellesmere Port requires a proactive individual with strong organisational skills to manage customer queries and orders effectively.

Client Details

The employer is a well-established medium-sized company operating in the industrial/manufacturing sector. Renowned for its commitment to quality and efficiency, the company provides a professional working environment and values high standards in customer service.

Description

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and ensure timely communication with clients.
• Maintain and update customer records in the company's database.
• Coordinate with internal teams to resolve customer issues efficiently.
• Monitor and track order statuses to provide timely updates to customers.
• Assist in preparing reports related to customer service activities.
• Identify and escalate any recurring issues to management for resolution.
• Ensure compliance with company policies and procedures at all times.

Profile

A successful Temporary Customer Service Specialist should have:

• Experience in a customer service role, preferably within the industrial/manufacturing sector.
• Proficiency in using CRM systems and Microsoft Office applications.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• A detail-oriented approach with a focus on accuracy and efficiency.
• Ability to work well independently and as part of a team.

Job Offer

• Immediate start
• Opportunity to go perm
• Weekly pay
• Free on-site parking