Temporary customer service administrator - Michael Page Business Support : Job Details

This temporary Customer Service role in the business services industry requires a professional who can handle customer queries efficiently and contribute positively to the team. The position is ideal for someone with strong communication skills and a passion for delivering excellent customer service.

Client Details

The hiring organisation is a small-sized company operating in the business services industry, known for its commitment to providing tailored solutions to its clients. The company fosters a professional and supportive environment where employees can thrive and contribute to meaningful projects.

Description

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information about products or services.
• Resolving customer complaints in a timely and effective manner.
• Updating and maintaining customer records in the database.
• Escalating complex issues to the appropriate team or manager.
• Supporting the team in achieving customer satisfaction goals.
• Following company policies and procedures during customer interactions.
• Contributing to process improvement initiatives within the department.

Profile

A successful Temporary Customer Service administrator should have:

• A strong understanding of customer service principles and practices.
• Excellent verbal and written communication skills.
• Proficiency in using customer relationship management (CRM) software.
• A proactive and problem-solving mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A professional and approachable demeanour when dealing with customers.

Job Offer

• Opportunity to gain valuable experience in the business services industry.
• Supportive work environment with a focus on professional development.
• Temporary position offering flexibility and variety in daily tasks.
• Accessible location with potential for networking and career growth.