Telesales Executive - Reed : Job Details

Telesales Agent

• Contract: 12-Month
• Location: Bournemouth (Office-Based)
• Salary: £25,000 + Uncapped Commission (£5 per confirmed contract)

We are seeking a Telesales Agent to join our Retention & Upselling team on a 12-month contract. This role is ideal for a confident communicator with a passion for sales and customer engagement, offering the potential for long-term career development.

Day-to-day of the role:

• Make a minimum of 80 outbound calls per day using Filemaker CRM to contact existing customers.
• Promote and upsell services such as Dry Mixed Recycling (DMR), Food Waste Collection, WEEE Waste, Confidential Waste, Feminine Hygiene & Washroom Services, and Carbon Offset Options.
• Use tailored scripts to deliver persuasive value propositions to increase customer satisfaction and lifetime value.
• Follow up with undecided clients via calls, emails, or SMS to close deals.
• Accurately record all interactions and outcomes in the CRM.
• Attend weekly performance reviews and feedback sessions to enhance sales techniques.
• Maintain high levels of professionalism and customer satisfaction throughout all interactions.

Required Skills & Qualifications:

• Proven experience in telesales or outbound calling.
• Strong communication and persuasion skills, with the ability to handle objections and close deals.
• Energetic, resilient, and target-driven personality.
• Excellent time management and organisational skills.
• Desirable:
  • Knowledge of recycling or environmental services.
  • Experience in B2B sales.
  • Familiarity with upselling and cross-selling techniques.

Benefits:

• Competitive basic salary of £25,000 per annum.
• Commission: £5 per confirmed contract – uncapped, providing significant earning potential.
• Comprehensive training: Full induction and ongoing support.
• Career Progression: Opportunities to grow within sales or account management.

To apply for the Telesales Agent position, please submit your CV  detailing your relevant experience and why you are interested in this role.