Telephone Collections Agent - Clear Choice Recruitment : Job Details

We are currently working exclusively with a specialist Debt Collection, Repossession and fraud investigation company serving a wide range of clients across the financial sector.

They require an experienced Outbound Telephone Collections / administrator to join their growing team. You will be responsible for overseeing collections and recovery for some of the worlds most established financial institutions. As well as investigating and tracking down financed equipment, you will also be locating Directors and related parties.

Telephone Collections Agent Responsibilities:

• Outbound Debt collection calls, emails and letters.
• Dealing directly with Business owners and Insolvency practitioners to secure goods.
• Uploading inbound cases onto central CRM system.
• Utilize various investigative techniques to gather evidence and build strong cases.
• Analyse financial records, transaction data, social media and other relevant documents to identify discrepancies.
• Prepare detailed reports on findings, including documentation of evidence and investigative steps taken.
• Research, develop, and implement collection procedures that reduce the number of negative case results.
• Take proactive actions to encourage timely debt payments by high-risk clients
• Proactive engagement with specialty law firms, transport providers and administrators on an as needed basis, with the objective of maximizing recoveries.

Telephone Collections Agent Required Experience:

• Outbound Telephone Collections or sales Agent experience.
• Tracing experience beneficial.
• Tenacious and problem-solving attitude
• Highly disciplined, with excellent attention to detail and numerical accuracy.
• Excellent telephone skills, not afraid to pick up the phone.
• Computer savvy with a strong proficiency in MS Office Suite applications and tools.
• Ability to work effectively in ambiguous situations and ability to multi-task.