Telephone Collections Agent - Made Employment Ltd : Job Details

Telephone Collections Agent

Made Employment Ltd

Job Location : Sheffield, UK

Posted on : 20/03/2025 - Valid Till : 14/08/2025

Job Description :

Do you have experience jelping customers on the phone? Do you like to ensure you're delivering excellent customer service?

Benefits

  • Welcoming working environment
  • Casual smart dress code
  • Company pension
  • Colleague discount scheme
  • Christmas Savings Scheme
  • Free on-site parking
  • Employee Assistance Programme
  • Attractive bonus, incentives and performance rewards
  • Death in service benefit
  • Hybrid working (subject to reaching required standards)

Duties

  • Monday - Friday 8am-8pm shift patterns (37.5 hours a week only)
  • £23,810 basic salary but bonus which can easily boost you to £30k per year
  • You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
  • Handling difficult conversations in a sensitive and professional manner with customers over the telephone
  • Entering accurate records of conversations and payment agreements into a customer database
  • Following processes and guidelines regarding debt collection
  • Working in an open plan, contact centre environment - achieving personal and team targets
  • Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Salary : 23800 - 26000

Apply Now!

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