Technical Writer - The Workplace Consultancy : Job Details

My Client:

Founded in 2010, they have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. They have achieved scale by building the best-in-class surveillance tooling, where their analytics bring the front office risk mindset to the compliance function.

Though they have developed in the trade surveillance arena, they have always been more than that. At heart, they are a finance-focused big data firm. Their goal is to continue creating the world’s leading financial markets analytics platform.

The role:

My client is looking for a Technical Writer to join their Product team where you'll play a crucial role in creating documentation that enables their users to take full advantage of their products and technical concepts. This role will require excellent verbal and written communication skills and involve collaborating with a variety of internal and external stakeholders.

In addition to technical documentation for their industry-leading products, there will be opportunities to develop online training content that helps customers utilise the full capabilities of their products.

Responsibilities will include:

• Write and maintain material that allows their users to take full advantage of their products and build a clear understanding of the underlying analytical models
• Updating existing documentation in line with their regular release schedule
• Creating detailed changelogs and internal bulletins to ensure that information regarding updates is distributed both within them and their our clients
• Communicating closely with various teams throughout the firm to compile information and coordinate deadlines
• Supporting customer enquiries relating to systems architecture and configuration alongside
• Helping to design tools to automate repetitive tasks

Responsibilities will include:

• Write and maintain material that allows our users to take full advantage of our products and build a clear understanding of the underlying analytical models
• Updating existing documentation in line with our regular release schedule
• Creating detailed changelogs and internal bulletins to ensure that information regarding updates is distributed both within TradingHub and to our clients
• Communicating closely with various teams throughout the firm to compile information and coordinate deadlines
• Supporting customer enquiries relating to systems architecture and configuration alongside
• Helping to design tools to automate repetitive tasks