Technical Support Specialist - Hays Specialist Recruitment Limited : Job Details

Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking aTechnical Support Specialist to join its dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.About the Role:As a Technical Support Specialist, you'll be the go-to expert for resolving product-related issues and managing technical cases from start to finish. You'll take full ownership of your casework, ensuring timely, accurate, and high-quality outcomes for customers. Whether working independently or collaborating with senior specialists, your goal will be to deliver clear, effective solutions and maintain strong communication throughout the process.Key Responsibilities:

• Act as the primary technical contact for support cases, managing the full case lifecycle
• Troubleshoot application behaviour, data inconsistencies, and integration issues
• Provide clear, consistent updates to customers during the resolution process
• Document findings and contribute to internal knowledge sharing
• Identify trends and collaborate on support process improvements
• Ensure service-level expectations are met with speed and precision

What You'll Bring

• 2-4 years of experience in technical, systems, or application support
• Proficiency in PHP and SQL; ability to debug and interpret code
• Familiarity with JavaScript, Linux command-line environments, and the LAMP stack
• Understanding of REST/SOAP APIs, browser dev tools, and log analysis
• Experience with CRM platforms (SugarCRM preferred)
• Strong communication skills and a customer-first mindset
• A structured, detail-oriented approach to managing support workloads

Preferred Qualifications

• Experience supporting SaaS applications in complex environments
• Familiarity with platforms like HubSpot or Salesforce
• Background in CRM customisation or integration
• Experience with Oracle, Microsoft SQL Server, or Microsoft IIS

Ready to make a difference in a global support team? Apply now to bring your technical expertise and customer focus to a role where your contributions truly matter.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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