Technical Support Specialist - Charterhouse Recruitment Services : Job Details

We are seeking a Tech Support Specialist to join our brilliant client. The role involves providing exceptional customer service, fault diagnostics, and ongoing product support. The successful candidate will report to the Support Team Leader and play a crucial role in managing customer expectations and resolving technical issues.

• £26,750 basic salary
• 20 days holiday, plus bank holidays (increases with length of service)
• BUPA Employee Assistance Team
• A small, supportive and friendly team to work alongside.

• Deliver excellent customer service and manage faults, requests, and inquiries related to Broadband & Hosted Telephony.
• Take ownership of issues through to resolution, providing regular updates to customers.
• Build and provision VoIP orders, install hardware, and provide product training to customers.
• Offer day-to-day product support to existing customers and navigate 3rd party web portals efficiently.
• Conduct site visits to resolve issues when necessary and provide optional out-of-hours support on a rota basis.

• Telecoms background with knowledge of network hardware, TCP/IP, DNS, VPNs, and Hosted/IP Telephony systems (knowledge of all is advantageous but not essential).
• Strong customer service and communication skills with a positive attitude.
• Effective time management and problem-solving abilities, capable of working under pressure and within time constraints.
• Ability to work independently and as part of a team, managing changing priorities effectively.

If you are passionate about providing top-notch technical support and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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