Technical Support Coordinator – Cash Handling Solutions - French Selection UK : Job Details

FRENCH SELECTION (FS)

Technical Support Coordinator – Cash Handling Solutions

Location: Milan, Italy

Salary: Up to 50,000 per annum

Ref: 742BK

To apply using our preferred format, please visit the French Selection website, go to the vacancies page, and search job reference: 742BK

The company:

Our client is an international provider of high-tech service solutions to the banking and financial sector, with a strong presence across Europe.

Main duties:

To coordinate and deliver technical support and service desk activities for banking equipment and cash management systems, ensuring client satisfaction and SLA compliance.

The role:

- Act as the main point of contact for assigned clients regarding technical issues

- Manage the ticketing system to monitor SLAs and generate service reports

- Provide remote troubleshooting and first-line technical support within strict response times

- Support service partners with repair coordination and workflow documentation

- Ensure accurate communication with clients regarding ticket status or extra-contractual visits

- Participate in client-facing meetings to review service performance and completed activities

- Collaborate with internal departments to maintain high service standards and compliance

The candidate:

- Fluent in Italian with good command of English (spoken and written)

- Technical background or experience in supporting banking systems or similar equipment

- Strong customer service and coordination skills

- Proficient in Microsoft Office, ticketing systems, and remote support tools

- Able to work under pressure, manage priorities, and meet deadlines

- Detail-oriented with a proactive and team-based approach

The salary: Up to 50,000 per annum plus benefits (depending on experience)

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.