Technical Support Advisor - Sheridan Ward Recruitment Services : Job Details

Technical Support Advisor 

Newbury 

24'600 

Corporate benefits package! Including company bonus, hybrid working and lots more!!! 

We are currently recruiting for a technical team based in Newbury. This is a really exciting opportunity to join a forward-thinking dynamic company who have big plans for the future to develop and progress staff members.

You will be getting involved with customer service queries and solving technical support issues on products provided by the company. You will be the first point of contact to liaise with engineers and technicians to advise on solutions to any technical problems.

Are you looking for a challenging role that allows you to learn a new product in depth with fantastic training opportunities from the company!

We need somebody who loves speaking to customers and building relationships. The ideal background would be 2-3 years in a customer facing role (retail) or having worked in a busy customer service office role. 

Must be car owner/driver due to location. 

Duties for technical support advisor:

• Handling inbound calls
• Making outbound calls
• Liaising with customers and clients
• Product investigations
• Creating support tickets

Benefits for technical support advisor: 

• Hybrid working (after probation) 
• Company bonus 
• Pay reviews and increases 
• Free parking 
• Social events