Technical Service advisor - Page Personnel Secretarial & Business Support : Job Details

Page Personnel are working in partnership with a reputable organisation to recruit for a Technical Customer Service Advisor on a permanent basis.

Client Details

A market leader in its field, this company has a global client reach and really does pride itself on its high quality products. This is a great opportunity to be a part of this company as it continues to grow and reach new milestones.

Description

• Correspond and assist customers via phone, email and live chat
• Deal with general enquiries and queries regarding products in particular.
• Take customers through the order process, advising on product availability and upgrades where applicable
• Be able to advise customers accordingly, and diagnose faults.
• Support and assist the technical team with customer queries
• Work alongside the sales team passing through orders and update the internal system details
• Ensure customers are aware of the warranty process, talking them through options when they are reporting a faulty item
• Work in partnership with the engineering team to schedule repairs

Profile

This would be a great role for someone who has proven experience in a service advisor post within an engineering or manufacturing company.

• Proven customer service experience
• Previous experience working within technical or manufacturing organisation
• Excellent communication skills both written and verbal
• Ability to remain calm under pressure and previous experience within a fast paced environment
• IT efficient

Job Offer

On offer:

• Competitive salary,
• Progression opportunities
• Free on site parking,
• Company bonus scheme
• Bespoke training.
• Monday to Friday working hours