Technical Product Support Specialist - Michael Page Business Support : Job Details

The role of Technical Product Support Specialist involves providing excellent technical assistance and resolving product-related queries for customers in the retail industry. Based in Leeds, this position offers the opportunity to enhance customer satisfaction through effective problem-solving and technical knowledge.

Client Details

This Global company operates within the retail industry, focusing on delivering high-quality products and exceptional customer service. They are committed to innovation and supporting their customers with reliable solutions.

Description

• Provide technical support to customers via phone & Email, ensuring timely and effective resolution of issues.
• Assist with troubleshooting product-related challenges and recommend appropriate solutions.
• Collaborate with internal teams to escalate and resolve complex technical queries.
• Maintain accurate records of customer interactions and technical issues.
• Support the Regional Sales team with technical information for their customers
• Stay updated on product developments and industry trends to offer informed support.
• Contribute to improving customer service processes and technical documentation.

Profile

A successful Technical Product Support Specialist should have:

• Minimum of 2 years experience in a product support role.
• Proficient technical knowledge or tech savvy with an interest in new technology
• Strong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues.
• Ability to multitask.
• Experience within Engineering or technical motor products highly advantageous.

Job Offer

• Personal Development fund
• Hybrid working model offering flexibility and work-life balance.
• Access to private healthcare and Medicash benefits.
• Cycle-to-work scheme
• Charity days
• Bonus
• 25 days annual leave

Please note that this isn't an IT role and requires experience with Technical Electrical products.