Technical Officer Commercial Waste - Southwark Council : Job Details

The Role

As a Technical Officer, you’ll be at the heart of keeping Southwark clean and green. You will support the management team with the technical planning and coordination of key services—making sure our resources are used efficiently, and that residents and commercial customers receive an excellent standard of service.

From improving service schedules and analysing performance data, to handling customer accounts and ensuring compliance with financial processes, this is a varied and rewarding role where your problem-solving and communication skills will shine.

• Monitoring and enhancing the efficiency of waste and cleaning services
• Analysing service and tonnage data to identify opportunities for improvement
• Managing customer accounts and ensuring accurate invoicing using SAP
• Responding to service-related enquiries and complaints with professionalism and care
• Supporting budget management and monitoring financial performance
• Liaising with contractors, internal departments, and external stakeholders
• Helping coordinate staff training and development
• Maintaining clear communication with the wider team and senior managers

What We’re Looking For:

• Minimum of 4 GCSEs (including English and Maths)
• Experience delivering frontline services or managing service contracts
• Proficiency in SAP Finance, Excel, and other Microsoft tools
• Strong customer service and stakeholder management experience
• Excellent verbal and written communication skills

The ability to plan, prioritise and adapt in a fast-paced environment

This is fixed term position for 1 year.

About Southwark

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.? Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable

Application closing Date: 24th September 2025Interview Date: w/c September 2025

*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application.

Please note: If you have applied for this role within the last three months, your previous application would have already been considered as part of our recruitment process. Unfortunately, we are unable to accept repeat applications during this period, and any new application submitted within this timeframe will not be progressed.

Hybrid working is not offered for this position and the working/office hours are Monday to Friday 9am to 5pm.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans• Are currently in care, or have previously been in care• If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Attachments

• Click to view the Job description and Person specification