Technical Customer Service - Profiles Personnel Ltd : Job Details

***TECHNICAL CUSTOMER SERVICE***

Are you tech-savvy, people-focused, and ready to kick-start your career in IT?We're looking for an enthusiastic and personable Technical Customer Service person to join our growing team. This is a fantastic opportunity for someone who loves technology just as much as they love helping people.

This role blends hands-on technical support with outstanding customer service.

Salary up to £26K depending on experience + benefits

Key responsibilities for the Technical Customer Service include,

• Delivering professional yet friendly customer service via telephone, email, and remote tools
• Troubleshooting and resolving issues across IT, Networking, Telecoms and Cyber Security
• Managing and maintaining client systems including servers, infrastructure, and telephone setups
• Building long-lasting client relationships with clear, confident, and courteous communication
• Logging and managing support tickets using a help desk system
• Contributing to internal documentation and user guides to help both clients and teammates
• Occasionally visiting client sites when required (local travel)

The ideal Technical Customer Service person will need,

• A passion for technology and a desire to grow your IT knowledge
• A natural ability to communicate clearly and professionally with customers
• A calm, problem-solving mindset under pressure
• A team-player attitude - willing to learn and ready to help others

In return you can expect to be supported every step of the way - the company provide hands-on training and encourage curiosity!

If you're ready to turn your tech passion into a career and you know how to make customers feel valued we want to hear from you.