Technical Author - Alfred H Knight : Job Details

Alfred H Knight is seeking a talented Technical Author to join our team based at our head office in Liverpool, UK. Your role will be to create dynamic content detailing the organisation’s IT systems, designed to enhance user experience, and streamline support. Outputs will be tailored for both technical and non-technical personnel spanning all departments.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

Key responsibilities:

• Research, write, and edit a range of outputs, such as video tutorials, user guides, technical specifications, training materials, illustrations, policies, and proposals.
• Attend meetings to gain an understanding of requirements and deadlines to ensure documentation is correct and timely.
• Evaluate documentation requirements and propose changes where necessary to ensure requests achieve the desired outcome.
• Work closely with subject matter experts to verify the accuracy of documentation and incorporate their feedback.
• Write and distribute technical communications, such as release notes, incident updates, awareness campaigns, and change announcements.
• Maintain and expand documentation across various platforms, such as knowledge bases, self-service portals, and online help.
• Review, test, and edit documentation produced by colleagues, including other technical authors.
• Assist in the research and evaluation of tools and methods that support the improvement of documentation and knowledge-capture capabilities.
• Collaborate with translators to ensure content is translated correctly in multiple languages.
• Foster and promote a knowledge-sharing culture that encourages contributions from colleagues.
• Undertake other duties of an appropriate nature under direction of Line Manager.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential:

• Knowledge of information gathering, planning, and organising methods and principles.
• Strong understanding of document formatting and presentation techniques.
• Knowledge of how to write and adapt content for specific target groups.

Required Competencies:

• Excellent English, both written and spoken.
• Excellent analytical skills and experience documenting user manuals and how-to guides.
• Strong organisational skills, capable of managing and prioritising workload and working to tight deadlines.
• Ability to work under pressure on multiple projects within your project timeframes, in a fast-paced environment.
• Clear and concise writing style, with a flair for converting technical subjects into easily understood text.
• Able to work on own initiative and as part of a team.

Required Work Experience:

• 1+ years working as a Technical Author.
• Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.

Required Qualifications:

• Degree in English, Communications or Journalism (2:1 or above).
• A background in technology is desirable.

This role may involve travel to both UK and overseas sites.

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme