Team Manager - NJR Recruitment : Job Details

Contact Centre Team Manager - IFA FirmBirmingham Based £40,000 - £42,500 DOE

NJR Recruitment are delighted to be recruiting for one of the UK's leading firms of Independent Financial Advisers who are expanding their business and are seeking a Team Manger to join their dynamic and buoyant organisation. The focus of this position is to lead and develop a team of Client Service Executives across a specified office or group of the Company's offices.

Responsibilities:o Assume line management responsibility for a team of Client Service Executives.o Accountable for the day-to-day workflow management of the Client Service Executives for which the role assumes responsibility.o Ensure the delivery of a first-class client service experience, considering best practice and continuous improvement in terms of service delivery by your team.o Identify training and development needs and implement appropriate solutions and/or performance management.o Measure and develop team goals and objectives and deliver against team-based targets.o Oversee the quality checking of work across the CSE team for which the role assumes responsibility.o Provide expertise and act as a point of referral for complex client queries associated with allocating an adviser.o Identify areas for process and system improvement and work with the Connect Team Relationship Manager to effectively explore and implement new digital/telephone system solutions.o Accountable for the successful integration of new digital/telephone leads into the business.o Prepare and deliver value adding MI as required by the Connect Team Relationship Manager.o Work with our Marketing and Commercial team to implement an effective digital led integration journey for newly acquired clients into the business following acquisitions.o Ensure Ascot Lloyd processes are maintained and documented and where new systems are introduced, the relevant processes are updated or created.o During any new system or process change, you are responsible for checking the consistency of roll out and delivery by your team. o Responsible for any other relevant tasks as appropriate.

Benefits:o Pension - 7% employer contribution / 5% employee contribution o Private Medical Insurance (PMI) - Medical history disregarded. o Group Income Protection (GIP) - 75% of salary. o Death in Service (DIS) - 4 x salary. o Critical Illness Cover (CIC) - £10k cover o Holiday Entitlement - 25 days per annum, rising to 28 over 3 years.

NJR 14714