Team Leader - Reed : Job Details

• Job Type: Full-time
• Location: Peterborough
• Salary: £30,000 - 9 Month FTC - with a view to have on going work after this period. 
• Mixture of shifts. Set rotation - Earlies/Lates. 1 in 3 Saturdays.

Benefits: 

• Competitive salary of £30,000
• 25 Days Holiday plus bank holidays.
• Healthcare, life assurance, and pension contributions.
• Training, team building, and management development programmes.
• Three paid days a year to volunteer at a local charity of your choice.

The Role

• Lead and motivate a team to provide exceptional customer service
• Monitor team progress towards quality and performance targets
• Complete monthly coaching and 121’s with your direct reports, including performance improvement or development plans as required
• Assist with project planning and change management 

The Requirements

• Must have people management experience and be energised to inspire / motivate a team
• Contact Centre experience required
• Experience in working through change and enhancing efficiency required
• Good communication skills 
• Natural problem solver, able to work to a high level of accuracy
• Able to work well under pressure and meet targets
• Computer literate
• Good time management
• Able to successful motivated a team