Team Leader - Equiniti : Job Details

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

Within EQ's role as a Registrar, our client companies may perform several bespoke activities or specialist tasks which can range from short term projects to long-term services. There can be a wide variety of such things, and the Specialist Boardroom Events team picks up those items that either don't fit anywhere else or would distract another team from the core BAU services those teams provide.

The administration team is led by a Team Leader, who is responsibilities primarily lay within People Management. The Team Leader reports and escalates to the Team Manager, who will support the Team Leader in their role through assistance with obtaining appropriate resources, developing consistency with division and the wider group, and alignment to EQ's strategic plans. The Team Manager will also support the Team Leader directly with their own development, expectations, and welfare.

Performance will be assessed through Objectives, Behaviours, the successful and smooth completion of tasks performed by the teams, adherence to group policy, governance, or regulatory requirements, remaining within budget, aggregate team SLA and Quality KPIs, as well as client and shareholder feedback and level of losses sustained.

The Team Leader role is contractually office-based, at EQ's Worthing location. Occasional Working-From-Home days are acceptable, and days in other offices may also be required. A Team Leader is expected to manage their time within contracted hours but work and team requirements permitting may have some flexibility. Evening and Weekend overtime for the role and the team is typically not required but may be needed in exceptional circumstances. Job share condensed or reduced hours may be considered in exceptional circumstances.

Experience/qualifications in Operational Excellence, LEAN or Six Sigma would be an advantage in this role.

Core Duties/Responsibilities

• Coordinates and supervises the daily activities of the operational team. Sets priorities for the team to ensure task completion using the appropriate values and behaviours, KPIs and Capacity Planning. In addition, reduce waste, turnaround times whilst improving quality, right first time.
• Mentoring and coaching team administrators using Operational Excellent tools and techniques.
• Manage direct reports flexitime, annual leave, sickness, return to work meetings plus support Team Manager with any Personal Improvement Plans/Attendance Improvement Plans
• Developing best practices in daily huddles and visual management through regular observation and feedback.
• Supporting managers in sustaining the discipline of Operational Excellence routines such as huddles, structured weeks, capacity planning, skills matrix and training plans.
• Conducts regular 1-1 sessions with direct reports, conducts quarterly PDRs providing constructive feedback.
• Supports Team Manager to build a pipeline of continuous improvement items, tracked through issues and opportunities logs for SECAR activities.
• Ensure the team are completing daily/weekly/monthly Management Information.
• Maintain and utilise the Skills Matrix ensuring that training is completed and documented.

Skills, Capabilities and Attributes

• Demonstrate a calm organised approach to staff management.
• Understand and embrace organisational cultures, diversity and inclusion.
• Governance driven to ensure appropriate processes are followed, authorities obtained, and risks mitigated.

• Enthusiastic and proactive to build own skills and capabilities. Ideally holding qualifications in Operational Excellence, Lean or Six Sigma.
• Build trust within team and across other teams.
• Support the development of the team through coaching, role modelling values and behaviours whilst managing change effectively.
• Organisational skills to manage multiple tasks and conflicting priorities.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks