Team Assistant - PMR : Job Details

Our client is seeking a proactive and organised Administration Assistant to support the busy operations, finance, admin, and marketing teams. The role is key to maintaining service standards, ensuring data accuracy, and managing increasing day-to-day administrative tasks across a growing and dynamic commercial property portfolio.

Main Responsibilities;

• Act as the first point of contact for customers, contractors, tenants, and visitors - providing professional, prompt, and effective responses.
• Support effective internal communication across departments, ensuring smooth operations.
• Provide administrative support to the Car Park, including customer service and concession management.
• Build strong relationships with tenants, supporting turnover reporting and identifying trends. Expanded Administrative Support
• Maintain data systems and records related to:

o Retailer turnover

o Footfall monitoring

o Car park usage and concession passes

• Handle customer enquiries and complaints, particularly regarding parking.
• Compile and submit reports for internal stakeholders.
• Assist with financial administration, including invoice processing.
• Record and manage monthly meter readings and utility tracking.
• Organise and maintain operational and statutory documentation (e.g., Meridian, E Logbooks).
• Support tenant inspections and ensure reports are up to date.
• Manage and update shared drives and documentation systems.
• Maintain inventory of office supplies and refreshments.
• Provide ad hoc support to Huddle reception when needed.
• Assist with IT-related issues and manage hardware/asset tracking.
• Monitor shared mailboxes

Your experience

• Experience working in property management, retail, or a customer-facing environment.
• Familiarity with systems such as Meridian and E Logbooks.
• An interest in facilities, compliance, or marketing operations
• Proven experience in a busy administrative role.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Strong organisational and time management skills.
• Comfortable handling confidential data and maintaining discretion.
• Competent with Microsoft Office and comfortable using internal data systems.
• Ability to manage multiple tasks and priorities efficiently.

If this sounds like a great fit for you, we'd love to hear from you - please apply directly!