Support Team Administrator - Ellis Mason Ltd : Job Details

Ellis Mason have partnered exclusively with a highly successful business in Bishops Stortford to help them find 2 x  SUPPORT TEAM ADMINISTRATOR'S . This role is both a customer service and administrative position. 

There are currently 5 in the team, including the manager, however this team is one part of a division and therefore works closely with another couple of teams to support the division manager. 

The corporate business operates from plush offices in Bishops Stortford and employ approx. 80-90 employees in total. 

The  SUPPORT TEAM ADMINISTRATOR role could suit most people as they will consider both experienced office workers and graduate's, however a minimum of 1 year work experience is essential (even if its throughout studies). 

• Salary £26,000 per annum
• Monday to Friday office hours of 10am - 6pm on a permanent, full-time basis (if an issue this can be discussed)
• Support & training from an experienced manager
• Modern, polished offices
• 20 days holiday plus Christmas time off  (also the 8 bank holidays) a possible extra 4 days holidays available
• Government pension scheme
• Career progression and salary progression available over time
• Free on-site or local parking (within a few mins walk)

The main duties included within the role of the  SUPPORT TEAM ADMINISTRATOR , are:

• Building strong working relationships with the businesses smaller accounts
• Being the day-to-day support for the accounts, assisting them with things such as: quotations, orders, timeline queries, trouble-shooting, payments, etc
• Completing the online set-up for new customer accounts
• Answering incoming calls and logging queries in the form of support tickets
• Calculating and amending quotations for new business enquiries
• Coordinating with the under-writing team to gain approval for new customer accounts
• Actioning credit checks and informing customers of the outcome 
• Completing all relevant documentation and then sending this out to the customer
• Monitoring received documentation, chasing where necessary for missing files
• Generating relevant reports when required
• Supporting an internal account management team with answers and requests for information
• Providing training on the online portal system to customers, ensuring that they understand how to navigate important pages
• Regular handling queries and working with internal teams and management to find the solution and answers

Ideally the role will be based on a 10am-6pm shift basis as the current department works 9am-5pm but a new business win requires the office to be covered until 6pm. However, alternatives like a rota basis may be able to be able to be considered. Initially, we are looking for a permanent 10am-6pm (ideal scenario).