Support Engineer - INTEC SELECT LIMITED : Job Details

1st Line Support Engineer - London / City - OnsiteAn excellent opportunity has arisen for a 1st Line Support Engineer with a global supply chain and logistics company. The role will support IT requests and tasks that are managed effectively and respond in a timely manner, either by completing requests or raising with IT team where necessary. This opportunity is ideally suited to a candidate with some prior commercial experience or a graduate with a keen interest in technology looking to secure their first role.Role and Responsibilities:

• Putting together PC’s and setting up hardware across the office.
• Interacting with users assisting them with any issues that need resolving.
• Working alongside senior members of the team gaining experience working in a support role.
• Escalation points to the MSP and following up if no response or response not resolved
• Troubleshooting and resolving hardware, software, network issues for end users via phone, email, or remote access.
• Logging, tracking, and documenting all user requests and incidents using a ticketing system.
• Installing, configuring, and updating various applications and devices for end users.
• Providing training and guidance to users on how to use IT systems and tools effectively and securely.
• Collaborating and communicating with other IT staff and vendors to resolve complex or urgent issues.
• Handling other ad hoc IT requests

Essential Skills and Experience:

• Relevant educational background or experience in IT Support - 1 to 2 years of preferred experience providing all round technical support to users
• Have Windows/MS Office knowledge, Google, Teams and Office 365
• Have knowledge of PC hardware and software
• Be a team player who can work successfully with other departments in a multi-cultural, multi- lingual environment.
• Able to handle a variety of assignments simultaneously
• Service minded, organized and able to work independently with little supervision.
• Be passionate about IT in delivering customer service to a range of employees across the company

Package:

• £25,000 - £30,000 Basic Salary
• Excellent benefits and training opportunities