Support and Engineering Manager - SER (Staffing) Ltd : Job Details

Hiring: Support & Engineering Manager£40,000 – £45,000 DOE

West Yorkshire

Full time and HybridMy client have been helping businesses across Yorkshire and the UK stay connected for over 40 years — delivering first-class telecoms, IT, and workplace infrastructure solutions.They are looking for a hands-on leader to head up our technical support and engineering teams.This isn’t just about managing — it’s about rolling up your sleeves, leading from the front, and making sure their customers get the very best service, every single day.

What you’ll do:

• Lead and develop a talented team of support desk and field engineers
• Be the senior point of contact for critical incidents and escalations
• Maintain high technical standards across IT, networking, security, VoIP & more
• Drive security best practices and ensure smooth day-to-day operations
• Balance leadership with hands-on technical problem-solving

What they are looking for:

• Experience managing technical teams in an MSP or fast-paced IT environment
• Strong technical understanding across infrastructure, networking, security & telephony
• Calm under pressure, people-first mindset, and a collaborative approach
• Great communicator with both technical and non-technical audiences

Why join?

• Collaborative, supportive environment
• 25 days holiday + training, certs & development support
• Company bonus scheme & recognition programs
• The chance to make a visible difference every day 

If you are interested in this role, please send your cv to or give me a call on

"SER-IN"