Support Analyst - MSite : Job Details

MSite has an exciting opportunity for an Support Analyst to join our team working in Liverpool. Hybrid working is available after probation, typically 3 days in the office and 2 days working from home. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.

We are an extraordinary technology brand looking for extraordinary people.

From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world’s most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services.

From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more.

The Support Analyst role:

MSite has an IT estate of over 100 endpoints, including PCs, Macs, and mobile devices, supported by a Microsoft 365 cloud infrastructure. The Support Analyst plays a vital role in ensuring the smooth running of these systems by acting as a key point of contact for IT support.

This role provides the opportunity to gain hands-on experience with a wide variety of technologies including cloud services, endpoint devices, and enterprise applications. Analysts will encounter new and varied challenges daily, building technical knowledge and problem-solving skills that form the foundation for a long-term IT career.

The initial focus will be on supporting colleagues and systems at MSite in Liverpool, where the Analyst will provide hands-on support and close collaboration on-site, alongside hybrid home-working. Once settled in, the role will expand to include remote support for the wider Infobric Group IT function, assisting over 250 users across Scandinavia (Sweden and Norway). This progression ensures a balance of local, in-person collaboration and international, remote responsibility — building both technical depth and confidence in working across diverse teams.

What you will do as our Support Analyst:

• Acting as a key point of contact for IT support, logging and prioritising requests effectively.
• Providing hands-on technical support and collaboration in the Liverpool office, resolving issues directly with colleagues.
• Delivering remote support when working from home or assisting colleagues across Scandinavia (Sweden and Norway).
• Troubleshooting and resolving issues across a broad range of technologies, including PCs, Macs, mobile devices, cloud services, and enterprise applications.
• Supporting both office-based and remote staff, ensuring a consistent and reliable IT experience.
• Deploying, configuring, and managing client devices and peripherals, maintaining accurate records of assets and stock.
• Assisting with Azure (Entra) Active Directory administration, including account creation, password resets, MFA and access management through conditional access policies.
• Providing support and administration for Microsoft 365 services including Outlook, Teams, and SharePoint.

Our ideal Support Analyst will have:

• Educated to BTEC / A-Level (ideally with an IT-related subject), but more important is a genuine passion for technology and a strong interest in building an IT career.
• A calm and logical approach to troubleshooting, even under pressure, with the ability to instil confidence in users.
• Curiosity and enthusiasm for learning about emerging technologies and applying them in real-world scenarios.
• A collaborative mindset, willing to share knowledge with colleagues and support the development of others.
• A positive outlook, with a “we can help” attitude that makes staff feel supported and valued.
• Evidence of technical understanding gained through professional training, certification, personal projects, or practical experience
• Prior IT support experience is desirable but not essential — more important is the ability to demonstrate problem-solving capability and a commitment to professional development.
• Familiarity with Intune endpoint management — you don’t need to be an expert yet, but you should demonstrate awareness and be motivated to develop your skills, with the ambition to become highly proficient or even a subject matter expert over time.

MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members.

If you require any support during the interview process, please let us know.  

If you feel you have the necessary skills and experience to be successful in this Support Analyst role click ‘apply’ today. We’d love to hear from you!