Student Support Worker - Reed : Job Details

University based - East London - 6 month temporary assignmentStudent Support Officer

• Hourly rate £21.93 ph
• Location: East London
• Job Type: Full-time

We are seeking a dedicated Student Support Officer to join the Department of Law within the Faculty of Humanities and Social Sciences. This role is pivotal in providing high-standard support to our students, ensuring the effective and efficient delivery of services while enhancing the overall student experience. The successful candidate will be instrumental in the planning and implementation of Welcome Week, the Student Handbook, and leading various student support initiatives.

Day-to-day of the role:

• Serve as the primary contact for all taught programme students, handling queries professionally and courteously, and upholding the reputation of the School and University.
• Provide pastoral support, offer first-line advice, signpost relevant services, and assist in developing personal development plans for students.
• Coordinate the induction programme during Welcome Week for undergraduate and postgraduate students in collaboration with school staff.
• Act as the secretary to the School’s Extenuating Circumstances Boards and manage administrative processes related to extenuating circumstances claims.
• Maintain liaison with central Support Services and stay updated on new initiatives and changes.
• Assist in operational and administrative issues related to student feedback processes.
• Develop and maintain sections of the Virtual Learning Environment, SharePoint, and the school's website.
• Oversee the advisor allocation process and manage change of circumstance procedures for students.
• Develop strategies to improve and monitor student engagement and coordinate resource provision for students with disabilities.
• Work with relevant staff to coordinate the content and use of publicity materials and improve student communication.
• Produce the Student Handbook in collaboration with the Student Experience Manager and other colleagues.
• Manage the processes and procedures for Scholarships, ensuring the accuracy of information on the website.
• Represent the School’s interests on various committees and working groups.
• Administer the process for module evaluations and other student surveys.

Required Skills & Qualifications:

• Proven experience in student support or a similar role within an educational setting.
• Strong organizational and administrative skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, capable of working effectively with students, staff, and external bodies.
• Knowledge of educational support services and disability and equality legislation.
• Proficiency in using educational technology and information systems, such as Virtual Learning Environments and SharePoint.
• Ability to work flexibly and collaboratively within a team, covering for colleagues as needed.

Please apply for this assignment if you feel that you have the relevant attributes