Student Support Officer - Cambridge Education Group : Job Details

Who are we looking for?

Cambridge Education Group is seeking a new Student Support Officer to join the expanding team with our Partnership.

Are you passionate about delivering an exceptional student experience? Do you thrive in a dynamic, student-focused environment? We’re looking for a dedicated and detail-oriented Student Support Officer to join our team.

In this pivotal role, you’ll support in managing key aspects of the student journey, from pre-arrival support and enrolment, through to induction, attendance monitoring, visa compliance, and student engagement. You will be instrumental in ensuring students receive a seamless and supportive experience from the moment they accept their offer to graduation

This is a fantastic opportunity for someone who enjoys working collaboratively, takes pride in excellent service delivery, and wants to make a real difference in students' academic journeys, especially in an international education setting.

Join us and help shape the future for students in one of the UK’s most exciting higher education partnerships.

The role is full-time, permanent and based in London

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

Key experience required:

• Experience of working in a customer-focussed environment
• Experience of providing customer support
• Experience of working with data
• Experience of working with international students (desirable)
• Experience of working in an education setting (desirable)

Experience of working in an education setting (desirable)

Main responsibilities:

• To play a key role in the coordination of the dual enrolment of students in line with the University and CEG processes and ensuring student enrolment and withdrawal data is accurately recorded and maintained.
• To administer visa-related documentation and procedures in line with the University process and to adhere to all relevant policies, procedures and external regulators.
• To support with student service induction activities, ensuring students are inducted and aware of services available as well as expectations upon the students – Attendance policy, conditions of visa and fee payments.
• To ensure students are able to actively engage in the University of Hull experience through the social and cultural activities to enhance student experience, ensuring opportunities are communicated to students on an ongoing basis.
• To address and monitor attendance concerns with students in line with external regulatory and the University processes and action warnings, disciplinaries and withdrawals.
• Act as a first point of contact for welfare concerns and referral point to provide students with welfare, guidance, and information. Liaising with colleagues, partners and external organisations/individuals as required, in relation to more complex cases.
• Ensure case notes relating to student welfare issues are updated as necessary in line with the University processes

What does Managed Campus Do?

Cambridge Education Group (CEG) provides managed campus services, offering a comprehensive solution for institutions looking to establish or expand their presence, particularly in the UK and Europe. They handle everything from initial concept to student recruitment, ensuring a smooth operation and optimal outcomes for their partners. CEG's managed campus solutions are tailored to the specific needs of each institution, offering a range of services including academic solutions, recruitment, admissions support, and accommodation.