Student Support Administrator - Cambridge Education Group : Job Details

Who are we looking for?

Cambridge Education Group is seeking a new Student Support Administrator to join our expanding team at our University Partner.

Are you passionate about delivering excellent customer service and supporting students in a higher education setting? Do you thrive in a dynamic, student-focused environment? We’re looking for a welcoming and organised individual to be the first point of contact for our students, staff, and visitors.

In this pivotal role, you’ll play a key part in ensuring a positive and supportive student journey. From handling day-to-day enquiries and managing reception, to supporting enrolment, induction, and student engagement activities, you will help create a professional and friendly atmosphere for all who come through our doors.

This is a fantastic opportunity for someone who enjoys working collaboratively, takes pride in excellent service delivery, and wants to contribute to an outstanding student experience, especially in an international education environment.

Join us and help shape the future for students in one of the UK’s most exciting higher education partnerships.

The role is full-time, permanent and based at 99 Gower Street, Bloomsbury, London, WC1E 6AA.

Please note that interviews for shortlisted candidates and any potential job offers may take place before the application closing date. We encourage interested applicants to apply as soon as possible.

Interviews are expected to be held from Thursday 4th to Friday 5th September 2025

Key experience required:

• Excellent customer service skills (essential)
• Excellent communication skills (essential)
• Strong MS Office/IT skills (essential)
• Ability to manage workload and prioritise tasks effectively (essential)
• Attention to detail and accuracy (essential)
• Problem-solving skills (essential)
• Experience in a front-of-house or customer service role (desirable)
• Experience working in an educational environment, ideally with international students (desirable)

Main responsibilities:

• Be the first point of contact for students, staff and visitors, handling queries in person, by phone and by email.
• Provide a welcoming and professional reception service, ensuring a positive first impression of the Centre.
• Support the administration of student services including enrolment, induction and issuing standard documentation.
• Manage student and staff meeting room bookings and maintain communal areas, noticeboards and reception spaces.
• Assist with student engagement by promoting social and cultural activities.
• Provide administrative support including finance admin tasks (raising purchase orders and processing invoices), post handling, facility maintenance requests and stationery management.
• Support centre tours, visitor management, and recruitment administration as required.
• Work collaboratively with the Student Services Team to ensure efficient and effective support is provided throughout the student journey.

What does Managed Campus Do?

Cambridge Education Group (CEG) provides managed campus services, offering a comprehensive solution for institutions looking to establish or expand their presence, particularly in the UK and Europe. They handle everything from initial concept to student recruitment, ensuring a smooth operation and optimal outcomes for their partners. CEG's managed campus solutions are tailored to the specific needs of each institution, offering a range of services including academic solutions, recruitment, admissions support, and accommodation.

Why will you love working here?

Working with our Managed Campus Services in Partnership with our University Partner, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

Benefits

• Private Medical Insurance
• Life Assurance cover
• Competitive salary
• Perkbox (includes hundreds of discounts)
• Salary sacrifice car leasing Scheme from Tusker
• Salary sacrifice Cycle to Work scheme
• Salary sacrifice Technology Purchasing Scheme
• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
• Social committee – who organise social events across the Company

Pension – Royal London salary sacrifices pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus U.K bank Holidays (pro-rata)