Student Services Manager - Kaplan : Job Details

Reference Number: JR249318

Location: Cambridge

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £27,000 per annum

We are looking for a Student Services Manager to join our team.

As the Student Services Manager oversees general customer services, student finance and manages day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

What you’ll bring to the role

• Experience in administration work (preferably in an ELT environment).
• Experience in dealing with and solving complaints.
• Experience in selling products and services.
• Experience in working in a customer-facing environment.
• Ability to deal with and resolve a high volume of queries efficiently.
• Ability to demonstrate safe recruitment practices leading to the hiring of exceptional staff.
• Ability to find and present solutions to problems.
• Ability to manage and implement change.
• Ability to manage performance and development of staff.
• Ability to motivate others to achieve goals.
• Ability to promote the school and KIL services.
• Ability to relate to and build rapport with international students.

What we do

Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 27th August 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.