Street Works Analyst - United Utilities : Job Details

Salary - £36,659Work Type - HybridJob Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LPRole Type - PermanentEmployment Type - Full TimeWorking Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

To support the Street Works team in managing United Utilities performance in regards to street works activities, and working closely to the operation to drive improvements in the END to END performance, supporting the wider team in processing and investigating street works related offences and determining liabilities.

To create and produce analysis reports for all Stakeholders. To update and manage the internal system to manage these elements. To provide a support function within the business for the raising and management of street works permits where required and be required to work closely with those business areas to ensure compliance in delivery.

Accountabilities & Responsibilities

• Build and maintain strong working relationships with both internal and external stakeholders, promoting collaborative partnership working to enhance service delivery for customers and stakeholders.
• Provide technical support and guidance to the wider team and business in resolving street works offences and associated charges (e.g. S74, FPNs, defects, miscellaneous claims), ensuring compliance and best outcomes.
• Educate stakeholders on street works legislation, including area-specific permitting schemes and upcoming initiatives such as lane rental, while supporting continuous improvement of end-to-end processes.
• Manage and monitor street works operations, including permit raising, compliance through Street Manager and Aurora systems, KPI tracking, and financial risk mitigation through forecasting and trend analysis.
• Lead on process ownership and issue resolution, including authorising payments, recovering costs, assessing offence validity, and attending stakeholder meetings to address process issues and data concerns.

Technical Skills & Experience

• Strong working knowledge of NRSWA, TMA, and SROH legislation governing street works, with the ability to apply this understanding in day-to-day decision-making.
• Excellent organisational and time management skills, with a methodical approach to documentation and a keen attention to detail.
• Proven ability to prioritise tasks effectively, work flexibly in a changing environment, and support continuous improvement initiatives.
• Strategic mindset with a focus on performance delivery, able to identify and promote efficiency improvements while working collaboratively with internal and external partners.
• Confident communicator, with excellent written and verbal skills, capable of delivering presentations to senior managers and external stakeholders.
• Strong analytical and numeracy skills, with experience using standard corporate systems and tools to support data-driven decision-making.
• Team-oriented and adaptable, with the ability to influence across departments and levels, and contribute positively within a wider team environment.

A full UK driving licence is required to carry out this role

This role may not be eligible for the visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.