Strategic Control Room Operator - Sopra Steria : Job Details

Are you an experienced Administrator with excellent customer service skills, looking for a new role where you can put your knowledge and talent to the test?

Then we have just the opportunity for you!

Sopra Steria are recruiting a Strategic Control Room Operator to join our Network Traffic Information Services project, responsible for monitoring the National Highway strategics road network, providing information in response to live events and delivering accurate, up-to-date traffic information to provide a crucial public service.

Our team provide a dedicated 24/7 service and operate on a rotating shift pattern six on and four off. This includes a variety of shifts to support a great work-life balance, made up of two early shifts (06:00 – 14:30), two late shifts (13:30 – 23:00) and two night shifts (21:00 – 06:30).

Car commuters will find Quinton Business Park easily accessible as it is situated close to the M5, but with the varied start times and remote location of the office, it’s advised that only applicants with their own mode of transport should apply.

This is a fantastic opportunity for someone with proven customer service and data entry skills and a keen eye for detail, to make a meaningful impact to society.

What you'll be doing:

• Analysing and assessing the information received about live incidents occurring on the UK road networks.
• Creating and monitoring these events on the National Traffic Information Service (NTIS) system.
• Supporting with the setting of Variable Message Signs across the Strategic Road Network.
• Working closely with a network of colleagues and third parties to keep them up to date with your latest reports about each incident.

What you’ll bring:

• A background in customer service, with a focus on administration, data entry or telephony experience.
• Confident communication skills, both verbal and written, that you can adapt depending on your audience.
• The ability to effectively manage your time and work within critical timelines.
• A methodical way of working with a passion for getting things right first time and taking pride in the accuracy of your work.

It would be great if you had:

• Experience of shift work/unsociable hours

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Birmingham

Security Clearance Level: BPSS

Internal Recruiter: Mark

Salary: £26000 per annum

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.