Store Manager - Reed : Job Details

We’re looking for a dynamic and experienced Retail Store Manager to lead one of our client's premium retail locations in Southwold. This is a hands-on leadership role where you’ll inspire a passionate team, deliver exceptional customer service, and drive the commercial success of your store. If you thrive in fast-paced environments, have a keen eye for detail, and are commercially savvy, this is your opportunity to make a real impact.

Key Responsibilities

• Lead and motivate the store team to achieve KPIs and deliver outstanding customer service.
• Manage staff rotas and ensure accurate payroll submissions.
• Oversee daily cashing up, till reconciliation, and banking procedures.
• Coach and develop team members through regular one-to-ones and weekly briefings.
• Drive store performance through innovative sales strategies and service enhancements.
• Organise in-store events and VIP days to boost engagement and visibility.
• Collaborate with the Marketing team to promote the store across various channels.
• Produce weekly business reports for senior management.
• Monitor and manage stock levels, liaising with the Merchandising team as needed.
• Handle customer queries with professionalism and care.
• Ensure the store’s social media presence reflects the brand and engages the local community.

HR & Health and Safety Responsibilities

• Maintain full compliance with health and safety standards.
• Act as the first point of contact for store security and emergency protocols.
• Report health and safety concerns, accidents, and near misses promptly.
• Keep health and safety documentation up to date.
• Support HR with onboarding and offboarding processes for store employees.

Experience & Qualifications:

• Minimum 2 years’ experience in retail management
• Strong customer-facing background
• Proven success in a luxury retail environment
• Experience managing teams and driving commercial results
• Familiarity with Shopify POS (desirable)

Skills & Attributes:

• Excellent leadership and communication skills
• Strong commercial and numerical acumen
• Confident with Microsoft Office, especially Excel
• Highly organised with strong attention to detail
• Proactive, energetic, and a natural self-starter
• Personable, approachable, and a true team player

If you’re passionate about retail, love leading teams, and want to be part of a brand that values excellence and innovation, we’d love to hear from you.

Interested?

Please call Michelle Topley on or email your CV to . Alternatively apply online.