Specialist Services Administrator - The Royal British Legion : Job Details

Role:                      Specialist Services Administrator

Location:               Homebased with occasional travel as per organisational needs

Contract Type:       Permanent

Hours:                    Full Time 35hrs per week between Monday to Friday 9am-5pm

Salary:                    £24,698-£25,365 per annum

Do you have experience in providing administration support?

Are you looking to take your career to the next level with one of the country’s largest charity?

We want to hear from you!                          

We have an exciting opportunity for a Specialist Services Administrator to support our Specialist Services with administrative tasks and effectively communicate with beneficiaries, team members, internal and external partners. 

As aSpecialist Services Administrator you willalso:

• support the work of the Specialist Services by organising relevant meetings and providing administrative support to the Team. This will include diary management, taking minutes and checking the progress of actions.
• To liaise with external agencies such as local authorities, the police, other voluntary/charitable organisations, and beneficiaries to arrange meetings, to make referrals and to discuss support to beneficiaries and to progress case management.
• Support the Head of Welfare by monitoring quarterly CSAT results, tracking actions and reporting on progress or non-compliance.
• Support the Head of Welfare by logging, tracking informal and formal complaints in accordance with Legion complaints procedures.
• Provide administrative support to the casework of the Specialist Services, with direct contact with beneficiaries to ensure verification of service is obtained. Gather, collate, and prepare required documentation from a beneficiary for grant giving and ensuring compliance with the organisations grants policy.

For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert. 

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.