Solutions Consultant (EMEA) - Prophecy Europe : Job Details

Company Profile

Prophecy International Holdings Limited (ASX: PRO) is a leading Australian designer and developer of innovative business software. Prophecy has developed a 40-year track record helping customers to secure the enterprise, repel cyber threats and deliver valuable business insights. It helps companies make better decisions faster to protect and improve their operations.

Prophecy Europe Ltd. is a subsidiary of the Australian-traded software development Company Prophecy International.

Through its two lead products, Snare and emite, selling B2B and B2G, Prophecy serves the large and growing global markets of Contact Centre Analytics and Cyber Security.

emite provides a fully featured SaaS-based real-time and historical Customer Experience (CX) intelligence and analytics platform, with dashboards, wallboards, KPI, and orchestration products for Contact Centre environments.

Prophecy is trusted by a broad spread of blue-chip clients across the banking, healthcare, government, defence, utilities, transport, manufacturing, retail, and energy sectors. Its software products, eMite and Snare, are deployed at more than 4,200 sites globally, with a customer base including some of the world's most powerful brands.

Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom,Denver in the USA and Manila in the Philippines.

Role Purpose

As an Emite Solutions Consultant, you will act as a trusted technical expert, delivering impactful solutions through pre-sales support, customer delivery, and post-implementation enablement. This role requires a strong combination of technical expertise, problem-solving skills, and customer-facing abilities. You will collaborate with cross-functional teams to design, deliver, and support data integration solutions while enabling customers and partners to maximize the value of Emite’s iPaaS platform. emite Solutions Consultants are responsible for being product and industry subject matter experts.

Role Responsibilities and Key Result Areas

Lead Pre-Sales Engagements:

• Drive the entire sales cycle from initial discovery to contract negotiation, partnering closely with Account Executives.
• Conduct compelling product demonstrations and presentations tailored to specific customer needs and pain points.

• Develop and deliver high-quality proposals and Statements of Work (SOWs).
• Effectively articulate the value proposition of Emite's data integration and analytics platform, highlighting key differentiators and competitive advantages.

Become a Trusted Advisor:

• Deeply understand customer business challenges, data landscape, and analytical requirements.
• Proactively identify opportunities to leverage Emite's platform to improve data quality, enhance decision-making, and drive business outcomes.
• Build and maintain strong relationships with key stakeholders across various departments (e.g., IT, Data Science, Business Analysts).
• Provide expert guidance on data integration best practices, data modeling, and data governance.

Drive Product Innovation:

• Gather and synthesize customer feedback to inform product roadmap and enhancements.
• Collaborate with Product Management and Engineering to translate customer requirements into actionable product features.
• Stay abreast of industry trends and emerging technologies in data integration, analytics, and cloud computing.

Champion Success:

• Ensure successful customer onboarding and adoption of the Emite platform.
• Provide ongoing support and guidance to customers post-sales, addressing any technical or functional challenges.
• Monitor customer health and proactively identify areas for improvement and expansion opportunities.

Other:

• Establish and maintain effective relationships with team members, key people leaders (internal and external), and stakeholders using effective communication strategies.
• Perform other related duties as assigned, within your scope of practice and skill set.
• Participate in Performance Reviews, Training Via KnowBE4 Application, Career Development and Learning & Development as required as part of the Project Manager role.
• You are both an individual contributor as well as a team member, do right by both.
• Perform other duties/activities as directed by the Solution Consultant Team Lead and/or Senior Leadership, within your scope of practice and skill set.

Key Relationships

Internal:

The position will work closely with:

• Solutions Consultant EMEA Team Lead / Sales Team / Technical and Development Teams / other internal key stakeholders

External:

• Customers / Prophecy International Partners / Other external key stakeholders.

Selection Criteria - Skills, Qualifications and Experience

Data Management:

• Knowledge of data modeling, mapping, transformation, and formats (e.g., JSON, XML, CSV).
• Familiarity with databases, SQL, and data warehouses.

Integration Patterns and Frameworks:

• Knowledge of API management, ETL (Extract, Transform, Load) processes, and EAI (Enterprise Application Integration) concepts.
• Understanding of RESTful APIs, webhooks, and microservices.

Business Intelligence Platforms:

• Expertise in BI tools such as Tableau, Power BI, Looker, or QlikView for creating dashboards and reports.

DatabaseManagement:

• Knowledge of relational and non-relational databases like MySQL, PostgreSQL, MongoDB, or Snowflake.

Data Visualization:

• Ability to design clear and insightful visualizations to communicate data trends.

Security and Compliance:

• Understanding of data security protocols, OAuth, SAML, and encryption techniques.
• Awareness of compliance standards like GDPR, HIPAA, or SOC 2.

Other:

• Experience working in an agile development environment.
• Thrive in a culture that’s all about teamwork - we are here for our customers no matter what.
• Ability to learn and take on extra responsibilities to support the team and company's growth and development.