Job Location : Glasgow, UK
Solicitor - up to £60k - Central Glasgow
HYBRID WORKING
You'll be working on behalf of our clients dealing with technical and litigation queries during the debt recovery and litigation process. There is a strong focus on providing excellent customer service and a high level of quality in line with client Service Level Agreements
KEY RESPONSIBILITIES
· All aspects of the litigation process and debt recovery on behalf of our clients.
· Ensure all relevant processes are followed up in a timely manner in line with client service levels and the court process
· Compile and completion all relevant court documentation as required as part of the court/recovery process
· Update client queries and provide updates/advice in a professional and efficient manner whether this is via email or via the telephone
· Ensure all work is undertaken in line with internal and client SLA’s
· Update external third party companies, agents or other representing parties as and when required
· Adhere to company policies and procedures, demonstrating good customer service when dealing with Inbound and Outbound calls with customers, clients and Third Parties.
· Maintaining Internal and client SLA’s,
· A good understanding of client scorecards and how they impact on the overall performance
· Complete compliance modules and when assigned to ensure up to date knowledge of regulation and code of conduct.
· Through questioning identify potential vulnerable customers and gather the appropriate information in order that the most appropriate solution can be reached by the firm and the clients.
· Treat all customers fairly, professionally and within legislation
· Record customer complaints where identified with the relevant information and in line with the complaints procedure
· Follow all internal processes and procedures
· Work effectively as part of a team and support each other as and when required
Salary : 25000 - 60000
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