Role OverviewAs Nest’s Social Media Manager on a 12 month Fixed Term Contract you will be our lead advocate and evangelist for social media across the organisation.Working with a high level of autonomy and trust, you will evolve our social media strategy to ensure our approach is social-first, developing and delivering coherent and creative content across Nest’s channels. You will work at a high level with teams across the business to ensure social media helps support their business objectives, this will include significant brand building activity. You will work with our third-party administrator to support the delivery of customer support across our social media channels.Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget. Please download a full job description to find a full scope, deliverables, experience and personal attributesrequired for this role.Flexible and agile workingEveryone's personal situation is different. To make the most out of hybrid working we've introduced different ways of working, which include (subject to role requirements):
- hybrid of office and home working (there will be an expectation to attend the office, as required)
- reduce or vary working hours
- reduce or vary the days worked
- work from home (or a different location)
- work compressed hours
- job share
Directorate/Department OverviewNest’s Invest’s role is to help our members enjoy a better retirement by growing their pension savings over time and to achieve strong investment returns without taking more risk than is required.Nest’s external media team sits within the investment directorate and helps to promote Nest’s investment strategy and our market-leading responsible investment activities. It also works to promote Nest’s proposition and policy objectives to the media and pays a crucial role in reputational and crisis management.The role of social media manager focuses on social media across Nest and provides senior level support where needed with regards to the aims and objectives of the organisation as whole. This includes supporting the Customer Experience team and using social channels to help, working with the Marketing Creative Services team and Digital Delivery team, deliver and implement tactical integrated marketing and communication plans.There are two core customer experience teams: one for Employers & Intermediaries, and one for Members. Each is headed by a Director who owns the end to end customer experience across all our delivery channels for their respective customer group. These teams set the proposition and strategies for delivering changes to our product, online experience (public site, customer login site and online help centres) and service standards (which is then overseen day to day by the Service Delivery department). The Social Media Manager role will help develop Nest’s social media strategy and lead on the day to day creation and delivery of content, ensuring new and existing audiences are provided with relevant content delivering high levels of engagement and reputation management.Organisational OverviewNest is an award-winning workplace pension scheme, the largest in the country.Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.Diversity, Equity and InclusionEveryone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, belief, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, socio economic background, sex, sexual orientation, religion or race or any other legally protected status.We also recognise the importance of diversity of thought and other forms of neurocognitive variation.We are a level 2 Disability Confident Leader under the Disability Confident Scheme. As a Disability Confident Committed organisation, we’re part of the guaranteed interview scheme.Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact .uk.
