Social Media Assistant - greenbean : Job Details

We are working with well know organisation who provides a voice for water consumers who are looking for a Social Media Assistant to join their organisation.

About the Compnay

The role is with CCW who are the passionate independent voice, representing water consumers in England & Wales. We support thousands of people each year, providing free advice and support helping people to resolve their complaints with their water company in an easy, caring way. They champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and the regulator to make change happen.

Company Values

CCW expect and support all CCW colleagues to embody and celebrate CCW’s values through Positive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE).

What you’ll be doing

As a Social Media Assistant you will play a vital role in growing teir social media presence and supportingtheor communication efforts. Reporting to the Communications and Marketing Manager, you'll have the opportunity to utilise your skills in generating engaging content and analysing data to drive our communication strategies forward.In this role, you will be responsible for creating and scheduling high-quality content across various social media platforms in alignment with CCW’s social media strategy and brand guidelines. You will independently produce low-risk social media content, taking into account reputational risks, and analyse social media metrics to provide insights for future campaigns and strategies.

It is expected that you stay updated with the evolving social media landscape and adapt activities accordingly. Additionally, you will manage essential resources for communication efforts and evaluate CCW's communication activities' effectiveness. You will efficiently help run their social media channels and assist colleagues in effectively utilising social media. Equipped with tools such as a phone, laptop with relevant programmes, and the ability to use a camera and work on podcast creation, you will also engage with experts and managers from other companies to foster collaboration.

Who we’re looking for

• Relevant experience in generating engaging content across various platforms.
• Proficiency in data analysis and reporting tools, including social media analytics.
• Familiarity with social media management tools such as Orlo, Hootsuite, and Sprout Social.
• High computer literacy and ability to quickly learn new systems.
• Experience in video/audio editing and graphic design.
• Knowledge of MS Excel for accurate data entry and presentation.
• Understanding of accessibility guidelines for social media.
• Ability to assess potential reputational risks associated with social media use.
• Strong research skills and capability to communicate new ideas effectively.
• Excellent written and verbal communication skills adaptable to different audiences.
• Strong interpersonal skills for effective collaboration with colleagues and stakeholders.
• Willingness and ability to learn design packages like Adobe.
• Creative, innovative, and resourceful with adaptability to change.
• Skilful in storytelling and efficient task organisation.
• Team player with a proactive attitude.

Top of Form

Salary

A salary of £25,000.

Benefits including

• Civil service pension.
• Generous annual leave of 25 days holidays rising 1 day each year up to max of 30 days.
• Flexible working options.
• Retailer and healthcare discounts/cashback.
• Travel season ticket loans.
• Bicycle loans.
• Employee Assistance Programme and much more.
• Access to training opportunities which includes CCW funded courses as well as access to civil service training and government communications service resources.

Please note: This is a hybrid role with a requirement to visit the Birmingham office on a monthly basis.

If you’re interested in this role, click Apply Now and a member of our team will be in touch