Site Reliability Engineer - Alcidion : Job Details

We have a unique opportunity for a Site Reliability Engineer to join our SRE team to build, maintain and operate the platforms which underpin delivery of our products within healthcare organisations. This opportunity is open to flexible working arrangements such as working from home, in our offices or a combination of both.

You will work with our Software Development, Technical Services, Delivery, and Support teams to ensure our cloud and on prem based deployments are highly reliable and constantly improving.

You will be working in a complex environment as part of the delivery team to ensure project timelines are met. This role will require you to have great interpersonal and communication skills. It provides a great opportunity to be involved in the ongoing establishment of delivery practices to improve the experience for clients and delivery teams.

Day to day you will:

• Work with internal and external customers to complete service requests, respond to incidents, provide guidance, resolve problems and eliminate recurring problems.
• Improve and extend our platforms and tools to reduce manual work, avoid risk, improve reliability and streamline requests from internal customers.
• Gain a deep understanding of how our platforms and products operate in real production environments and share knowledge with our Support team to increase resolution of incidents on first contact.

We’re transforming healthcare together

Alcidion develops innovative solutions that address the problems challenging healthcare organisations around the world today. We create modern technologies to provide the answers. We aim to improve the experience of patients and clinicians and directly contribute to the effectiveness and efficiency of healthcare operations - creating a cycle of continuous improvement.

We love the way we work

Our people are inspired by a shared sense of purpose. We are proud of what we do. Empowered to solve problems, each person’s work contributes to the transformation of healthcare delivery.

We’re not a start-up but a scale-up! This means challenging, broad and varied roles allowing us to grow individually as Alcidion grows, in a company that’s big enough to be global but small enough for our efforts to make a genuine difference.

Flexible working is welcomed and encouraged. It’s not where, when or how we work that’s important, it is the contribution each of us make.

Also on offer are:

• A range of leave options, including gender neutral paid parental leave and miscarriage leave
• Health and wellbeing schemes and initiatives
• Financial perks and discounts.

We care about culture

Overwhelmingly, our people tell us that the best thing about working for Alcidion is our culture, the people that they work with and the sense of purpose. They use words like "family" and "inclusive" to describe our culture and "helpful", "friendly", "smart", "professional" and "caring" to describe their peers and managers.

Strong values are important to us at Alcidion. Our values guide us in our day-to-day work:

• We are Brave
• We are Creative and Innovative
• We Amaze our Customers
• We are a Team
• We Celebrate our Achievements
• We are Optimistic

If you're passionate about innovative technology and healthcare, a career at Alcidion could be for you.

You work well in a team or autonomously and you are engaging, confident and flexible in your working style. You have strong attention to detail, and time management skills.

The ideal candidate will have the following background:

• Experience in a similar role
• Experience with deployment and operation of containerised and microservice-based applications, preferably with Kubernetes
• Experience working with Cloud Technologies (Azure, AWS or Google Cloud), DevOps, Continuous Integration, Azure Pipelines and Terraform
• Experience in multiple Operating Systems including Windows Server and Linux

• You must have the right to live and work in the United Kingdom to be considered for this position.
• Alcidion is an equal opportunity employer. We are committed to a diverse and inclusive culture and value the unique backgrounds and experiences of everyone. In recruiting for our team, we welcome the individual contribution that you will bring in terms of your culture, ethnicity, race, colour, nationality, disability, gender identity, marital status, sexual orientation, age, languages spoken, faith and beliefs. We encourage you to apply and bring your full self to work, where you will be supported in your development at all stages of your journey with Alcidion.
• Please indicate within your cover letter if you require any reasonable adjustments to the recruitment process to assist you in being considered for the role.
• Prospective employees will be required to undertake pre-employment checks, which may include referee, criminal record, academic and employment history checks as required.
• No agency enquiries or applications please. Alcidion will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Alcidion.