shift process controller - United Utilities : Job Details

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Operating within a defined framework of Quality Assurance and Standard Operating Procedures (SOPS), you will be expected to build strong working relationships, proactively identify operational challenges that could lead to compliance or customer service issues, and implement solutions to enhance the performance and efficiency of production assets.

Your key responsibilities will include:

• Operating and optimising water treatment site production.
• Maintaining the necessary skills, competence, and recency required for the role under the WATER LTO Scheme.
• Completing scheduled cyclic tasks and documenting reactive tasks in a timely manner.
• Conducting weekly reviews and providing support and input as needed.
• Delivering accurate, reliable, and comprehensive asset performance data.
• Investigating recurring process issues and recommending effective solutions.

To excel in this role, you must have strong numeracy skills, be proficient with computers, and adept at handling reporting and information recording across multiple platforms.

You should be able to work both independently and as part of a team, demonstrating resilience, self-motivation, and strong problem-solving abilities, as well as the necessary technical competence. Additionally, you must possess excellent diagnostic, planning, and organisational skills, effectively communicate information and data, and have a solid understanding of safe systems of work, statutory regulations and operational procedures

Although not essential, it may be advantageous if you were able to demonstrate:

• Good understanding of Water treatment processes and knowledge
• Experience and training on purchase Card, SAP, breathing apparatus, confined spaces and lifting equipment.
• Experience of PLC, HMI and SCADA systems

• A minimum of five GCSEs at grades A-C (or equivalent), including Maths, English, and a Science or Technology subject, is required.
• You will work towards achieving an accredited qualification or standard relevant to your role, along with completing various health and safety, technical, and behavioural training courses.

A full UK driving licence is required to carry out the role

You will be required to work a rotating shift pattern consisting of four 12-hour shifts—two day shifts followed by two night shifts. This equates to 28 shifts over a 10-week cycle, averaging 37 hours per week.

In addition to the rotating shifts, the annual schedule includes a dedicated period of eight consecutive weeks of daytime working (8am-4pm - Monday to Friday), providing a balanced mix of shift and standard hours throughout the year.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.